Privacy Policy

IronForge Gear Ltd, located at 9 Bon Accord Square, Aberdeen, AB11 6DJ, United Kingdom. Direct privacy queries to [email protected].

We process personal data according to UK GDPR and the Data Protection Act 2018 and relevant statutes in United Kingdom. Applicable statutory law overrides any conflicting terms in this notice.

When you place an order, we log the details required to haul and deliver: customer name, shipping destination, email, phone number, and product specifications. We never collect or store payment card details on our server. During site visits, our system logs IP addresses, browser types, and visited pages via the cookies detailed below.

• Customer contact and shipping details including legal name, postal address, contact email, and telephone number.
• Complete transaction records, order contents, dispatch logs, and invoice histories.
• Technical telemetry including Internet Protocol (IP) addresses, browser variants, and referring session timestamps.
• Customer service records, delivery coordination notes, and electronic support correspondence.

• To pack, dispatch, deliver equipment, and process physical returns.
• To respond to technical inquiries and provide freight tracking notices.
• To protect the store against network attacks and monitor page traffic.
• To distribute stock announcements, provided you opted in. An unsubscribe link is included in every email.

Our platform writes local data files to your browser. Core cookies keep your basket active and run the checkout sequence. You cannot disable them. Metric cookies record aggregate page views. Marketing cookies load only when approved via our consent prompt. You may revoke consent at any time through the banner or browser controls. Read our Cookie Policy for the full inventory.

Freight drivers receive your delivery address and contact number. Payment processors receive transaction data required to clear funds. Server hosts and metric services handle data under binding data agreements. We do not sell customer information.

IronForge Gear Ltd does not sell personal consumer data. Data protection standards follow the UK Data Protection Act 2018 and UK GDPR, as consumer transactions are centered exclusively within the United Kingdom.

We preserve sales records for the duration mandated by financial statutes, then purge them. Account records stay on file until you request closure. Metric logs are retained for 14 months.

Pursuant to the UK General Data Protection Regulation and the Data Protection Act 2018, UK residents possess enforceable rights to request access to their personal data, correct inaccurate details, request data erasure, restrict processing activities, transfer records via data portability, and lodge complaints with the Information Commissioner's Office (ICO).

IronForge Gear Ltd does not store, capture, or handle payment card information because transactions are conducted exclusively via complimentary Cash on Delivery or verified Direct Bank Transfer.

Write to [email protected] or call +44 1224 637 095 during Mon-Fri 09:00-16:30, Sat 09:15-13:00. We answer every inquiry within one business day.

Merchant

IronForge Gear Ltd

Registered address

9 Bon Accord Square, Aberdeen, AB11 6DJ, United Kingdom

Email

[email protected]

Phone

+44 1224 637 095

Working hours

Mon-Fri 09:00-16:30, Sat 09:15-13:00

Registration

Company No. 17176093